Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your order to tell us you'd like to return it, no reason needed. Once you've told us, you then have a further 14 days to send it back.

To be eligible for a return, your item must be unused and in the same condition you received it, ideally in its original packaging. You'll also need your order number or proof of purchase.

To start a return, contact us at sabrina@wearefeast.co.uk. Once your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unless the item is faulty or damaged, return postage is paid by you. We recommend using a tracked service, as we can't be responsible for returns lost in transit.

You can always contact us with any return question at sabrina@wearefeast.co.uk.

Damages and issues
Please inspect your order when it arrives. If anything is chipped, cracked, broken, faulty, or you've received the wrong item, contact us within 30 days with a photo and we'll replace or refund it, including postage.

Not Quite 10/10 plates
Our Not Quite 10/10 plates are sold at a discount because of known cosmetic imperfections, such as small raised bumps in the glaze or marks on the bottom. Because you're buying knowing about these, we can't accept returns for those imperfections. Your 14-day right to cancel and our damages cover above still apply.

Gift cards
Gift cards cannot be returned or refunded.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We'll let you know once we've received and inspected your return, and whether your refund has been approved. If approved, you'll be refunded to your original payment method within 14 days. If an item comes back used or damaged by more handling than was needed to inspect it, we may reduce the refund to reflect that. It can take a few extra days for your bank or card provider to process the refund.

If more than 14 days have passed since we approved your return, please contact us at sabrina@wearefeast.co.uk.